Emirates NBD has introduced a new generation Interactive Teller Machine, ITM, a first to market innovation that offers customers in the UAE a never-before personalised banking experience via a video personal teller.
The ITM, developed by US-based NCR will be offering banking services at extended hours at the bank’s Ibn Battuta Mall branch, with four additional locations planned over the next few months. The new ITM is an evolution of the bank’s previous ITM installed at the Dubai Mall branch in 2013, another first-to-market at the time.
The ITM elevates the traditional ATM experience by incorporating a real time video connection that enables customer to interact with a teller, similar to a branch experience, without timing limitations or queuing. In addition, the ITM offers significantly enhanced services with a human touch, including the option to use Emirates ID to conduct transactions such as encashment or deposit of multiple cheques and enquiries about accounts, cards and loans, in addition to cash deposit and withdrawal.
“With the Interactive Teller Machine, we have redefined convenience banking,” commented Suvo Sarkar, Senior Executive Vice President and Group Head – Retail Banking and Wealth Management, Emirates NBD.
Source: Emirates news agency
