Ministry of Economy and Commerce published Saturday a survey it has done last October on customer satisfaction at the automotive sector of the State of Qatar. More than 4,000 participants took part in the survey.
The survey covered a number of subjects. That included the prices of new and used cars, whether showrooms offer accurate information about their products to customer. The survey also polled how comprehensive was the warranty as well as the after sale services.
Some 94% of those polled saw car prices as high compared to the rest of the GCC. Between 81.28% and 92.85% of the participants saw that service costs were high whether during warranty or after the warranty expires. As for car parts, 95.08% of the participants saw that car parts prices were expensive compared to the GCC.
Some 73.89% felt that showrooms did not present the customers with the right info about the cars. However an equal number, 72.28%, felt the official car agents had clear information regarding the service centers and their locations.
On the skill of mechanics in the service centers, 51.3% of the participants felt they were highly skilled. The other 48.7% had the contrary view.
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